ck171 Privacy Policy

Overview

Introduction

ck171 ("we", "us", or "our") operates https://ck171.app, a leading online casino and sports betting platform designed for players in Bangladesh. We understand that your privacy matters, and we take our responsibility to protect your personal data seriously. This Privacy Policy outlines the types of information we collect, the purposes for which we use it, how we store and secure it, and the rights you have over your own data.

By accessing or using the ck171 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with any part of this policy, please discontinue use of our platform. This policy applies to all users aged 21 and above, in accordance with our responsible gaming commitment.

Data Collection

Information We Collect

ck171 collects information in two main ways: information you provide to us directly, and information gathered automatically as you use our platform. We only collect data that is necessary to deliver a safe, fair, and enjoyable gaming experience to players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities.

Information You Provide Directly

• Full name, date of birth, and a valid contact email address provided during account registration.
• Mobile phone number used for account verification and two-factor authentication.
• Government-issued ID information (such as National ID or passport) collected strictly for KYC verification purposes to confirm eligibility.
• Deposit and withdrawal transaction records, including payment method identifiers such as bKash wallet numbers or Nagad mobile account references.
• Any communications you send us via our support channel, including queries, complaints, and feedback.

Information Collected Automatically

• Device information including device type, operating system version, browser type, and unique device identifiers.
• IP address and approximate geographic location data to support fraud prevention and account security.
• Browsing activity on the ck171 platform, including pages visited, games played, session duration, and clickstream data.
• Cookie and session data used to maintain your login state and personalise your experience on the platform.

Data Usage

How We Use Your Information

ck171 uses the personal data we collect for specific, legitimate purposes only. We do not process your data in ways that are incompatible with the original reason for collection. The primary purposes for which we use your information include:

• Account creation, identity verification, and management of your ck171 player profile to ensure you meet the 21+ age requirement.
• Processing deposits and withdrawals through payment partners including bKash, Nagad, and Rocket in Bangladeshi Taka (BDT).
• Delivering customer support, resolving disputes, and responding to your queries via our support channel.
• Detecting, investigating, and preventing fraudulent transactions, money laundering, and any other activity that violates our Terms & Conditions.
• Personalising your gaming experience, including recommending relevant games such as cricket betting, live casino, and slots based on your activity history.
• Sending you important service announcements, account alerts, promotional offers, and responsible gaming notifications where you have opted in to receive them.

We do not use your data for automated decision-making processes that produce legal or similarly significant effects without human oversight. All risk-based decisions, such as account suspension or flagging for fraud review, are subject to manual review by a qualified member of our operations team.

Data Sharing

Data Sharing and Disclosure

ck171 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may, however, share your data in the following carefully defined circumstances:

Trusted Service Providers

We work with carefully vetted third-party service providers who assist us in operating the platform, processing payments, verifying identities, and providing customer support infrastructure. These providers are contractually obligated to handle your data only for the specific tasks we engage them for and in strict compliance with this Privacy Policy. Relevant payment processors include those facilitating bKash, Nagad, Rocket, Visa, and Mastercard transactions.

Legal and Regulatory Requirements

We may be required to disclose certain user data to law enforcement agencies, regulatory bodies, or courts when we receive a lawful request, court order, or are legally obligated to do so. In such cases, we will disclose only the minimum amount of data necessary to comply with the legal obligation and will notify you of such disclosure to the extent permitted by applicable law.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ck171's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide advance notice before your data becomes subject to a materially different privacy policy, and you will retain the right to request deletion of your data prior to any such transfer.

Payments

Payment Data and Financial Information

ck171 facilitates fast and secure BDT deposits and withdrawals through trusted Bangladeshi payment services including bKash, Nagad, and Rocket, as well as international card networks such as Visa and Mastercard. All payment transactions are processed through encrypted, secure payment gateways. ck171 does not directly store full payment card numbers or mobile wallet PINs on its servers. Payment data is tokenised and handled strictly by our certified payment processing partners.

We retain transaction reference records for audit and compliance purposes in accordance with applicable financial regulations. If you have questions about how a specific payment transaction was handled, you may contact our support team at [email protected] with your transaction reference number.

Cookies

Cookies and Tracking Technologies

ck171 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and analyse how the site is used. We use the following categories of cookies:

• Strictly necessary cookies — essential for the platform to function correctly, including maintaining your login session and security tokens. These cannot be disabled.
• Analytical cookies — used to understand how players navigate the platform, which games attract the most attention, and where technical issues may occur. This data is aggregated and anonymised.
• Preference cookies — store your settings and preferences (such as your chosen language) so the platform behaves as expected on your return visits.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the ck171 platform. We do not use cookies for cross-site tracking or to build advertising profiles.

Retention

Data Retention

ck171 retains your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, including satisfying any legal, accounting, or reporting obligations. The standard retention periods we apply are: active account data is retained for the duration of your account's existence plus a minimum period of five years after account closure, in compliance with applicable anti-money laundering and financial record-keeping requirements. Anonymised analytical data may be retained indefinitely as it cannot be linked back to any individual user.

When your data is no longer required, we will securely delete or anonymise it using industry-standard data destruction methods. You may request early deletion of your data by contacting our support team, subject to any overriding legal obligations that require us to maintain certain records.

Your Rights

Your Data Rights

As a ck171 user, you have meaningful rights over your personal data. We are committed to honouring these rights promptly and without undue restriction. Your rights include:

• Right to access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any data we hold about you is inaccurate or incomplete, you have the right to request correction.
• Right to erasure — you may request deletion of your personal data, subject to legal retention obligations, by contacting our support team.
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances, for example while a dispute is being investigated.
• Right to withdraw consent — where our processing of your data is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing a data rights request in order to protect the security of your account.

Security

Data Security Measures

ck171 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure password hashing using industry-standard algorithms, two-factor authentication options for player accounts, regular security audits and vulnerability assessments, and strict access controls limiting which staff members can access personal data and under what conditions.

While we take every reasonable precaution to protect your data, no method of internet transmission or electronic storage is 100% secure. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users promptly and take immediate remediation steps.

Age Policy

Children's Privacy and Age Restriction

The ck171 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. All users are required to verify their age during the account registration process. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately delete that data and close the associated account. If you believe that a minor has registered on our platform, please notify us immediately at [email protected].

Policy Updates

Changes to This Privacy Policy

ck171 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable law, or operational requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide you with prominent notice via your registered email address or a notification on the platform.

Your continued use of the ck171 platform after any such changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we are protecting your information.

Contact

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck171 handles your personal data, our dedicated privacy support team is available to assist you. We aim to respond to all enquiries within 2 business days.

Email us at: [email protected]